Frequently Asked Questions

What age group do you cater to?

We cater to children from as soon as they are walking, until they go to school, providing a strong foundation for their educational journey.

How do you ensure individual attention for each child?

With a maximum of 15 children per setting, our approach guarantees personalised attention and care for each child. The children see the same staff each day and we do not have room transitions, meaning parents and children build strong relationships with our staff.

Are there any additional fees for your services?

No, we offer all funding completely free with no top-ups or hidden fees, ensuring accessibility for all families. If children exceed their funded hours, we charge in 30 minute, 1 hour, 3 hour and 6 hour sessions.

What are your opening times?

We are open from 8.30am-4pm, term time and funded hours can be used anytime within these hours.

What is your outings policy?

On sign up, you can give permission (or not) for your child to be taken out of the setting on a reduced ratio. If we are on the grounds or at the park next door, we will not seek further permission. However, if we were to leave the grounds, we will seek further permission prior to the trip.